Four Layers Down

764 days after request

Marianne asked to meet the people who could explain renewal from customer request to production behaviour.

She was not certain the meeting was the right instrument. A director dropping into an operational room could produce a special performance, frighten people into overpreparation or create a second management line. Her proposal to the chair therefore named the case-selection rule and the decision the board might be entitled to make before it named any participant.

Board contact with employees was permitted, but normally arranged through the executive responsible for the subject…