The Desk Was Slow

920 days after request

Felix presented nine route changes to the logistics client's operating committee. Each had waited for the network desk. The average delay was six days. Seven requests moved a depot's dispatch sequence inside capacity it had already been allocated. Two changed the use of the overnight trunk shared by several depots.

His recommendation treated all nine alike. Each depot would control dispatch inside a published capacity limit. The network desk would maintain the limit and intervene only when a depot crossed it. The meeting liked the distinction between ordinary authority and a reserved right. Felix used the insurer's five-key door to explain the delay and a simplified capacity chart to show the new boundary.

The network manager asked whether the limit described space, driver hours or temperature-controlled positions. Felix said the first release could publish all three…