The Company Is Green

749 days after request

When the board met at the end of the month, its pack ran to 286 pages. The printed copy filled two ring binders; the chair used the second to hold the first open. Renewal occupied half of one page.

The customer programme was green, technology modernisation was amber-green and service remained within tolerance; strategic-platform adoption had increased, employee engagement had risen two points and a footnote said the mileage capability was live.

Marianne had left the advisory firm when its charter engagement closed. Three months later the chair appointed her as a non-executive director…