Essay: Retirement

A company that stopped

Take an invented lender to test where the proposed design might fail. Although its arrears unit contains caseworkers, engineers, hardship rules, customer communications and a settlement budget, the income assessment also governs collections, new lending, branch service and statutory reporting, so changing its meaning requires all five processes to move together.

By adding collections and branch service, the sponsor could enlarge the boundary while still leaving new lending and reporting outside it. Making this one variable coherent could absorb most retail banking…