Four Layers Down

Marianne was still an observer, so the chair put her first proposal forward in his own name. It fixed the rule for selecting a case, and what the board could decide, before anyone was named to attend. She wanted the people who could follow a customer request into production. The paper gave her no right to instruct them.

Marianne sent it through the executives who normally arranged board contact. Technology proposed Neil and the chief architect, Operations its head of Customer Service, and the programme office Martin: senior, informed people…