The Business Business

Story day 569

508 days after imported-policy request

Three weeks after the chief operating officer's question, Lisa Morgan began tracing the mileage question.

At her previous company she had run a claims operation through a failed system migration, remaining answerable for service. The programme had one accountable sponsor and nine approval bodies; the permissions sat elsewhere. The board later congratulated the programme for its governance. Her contact centre was still working weekends.

Lisa's title was new. Renewal's targets had belonged to Digital…