The Company Is Green

Board of Directors: meeting papers Contents: pages 1–286

Agenda and paper schedule 1–2 Declarations of interest 3–4 Chief executive's report 17–28 Technology Strategy 2027–2030 29–44

Architecture Strategy: Target State 45–52 Platform Strategy: Harbour 53–60 Data Strategy: Trusted Foundations 61–78 Customer Strategy: Effortless by Design 79–92 Digital Channels Strategy: Online by Default 93–100 Contact Centre Strategy: Right First Time 101–106 Operations Strategy: Resilient Together 107–118 Strategic Platform…