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Illusions of Work

AI and the Economics of Clarity

For engineers, architects, and CTOs

  1. Author's Note
  2. Reader's Map
  3. Introduction
  4. The Split
  5. 1. When “the Business” Isn't the Business
  6. 2. Why People Closest to Reality Suffer
  7. How People Cope
  8. 3. Activity Without Reality
  9. 4. Architecture That Avoids Accountability
  10. What Was Never Written Down
  11. 5. Customer Journeys Are Business Processes
  12. 6. Writing Reality Down So It Bites Back
  13. Now Go Faster
  14. 7. AI as the Unforgiving Reader
  15. 8. When Clarity Becomes Cheaper Than Pretence
  16. Why Nothing Changes
  17. 9. The Alignment-Industrial Complex
  18. 10. The Machinery of Avoidance
  19. The Fix
  20. 11. The Rate Has Changed
  21. 12. The Programme That Wasn't an IT Project
  22. 13. Units of Truth
  23. 14. The First Unit
  24. 15. The Authority to Decompose
  25. 16. From Pretence to Autonomy
  26. 17. Feeding AI, Healing the Organisation
  27. 18. Where This Fails
  28. What It Looks Like
  29. 19. What This Looks Like
  30. Conclusion
  31. If You Are the CEO
  32. How to Catch This Book Being Wrong

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See also: Illusions in the Boardroom · Preview chapters