Chapter preview
Moving a right takes a decision from its current holder. A budget or reason to attend may go with it. Customers may gain from later changes, but they cannot offer that holder a promotion. Sponsors who agree on the customer problem can disagree rationally about the proposed repair.
Caution can also be justified: the boundary may be unclear, reversal costly or the last reorganisation damaging. A sponsor can name the uncertainty, the evidence needed to resolve it and a date for deciding…
This is a short preview. Read on in the complete book.
Buy the complete book · €29