Chapter preview
After the six-month review Nadia came up to Renewal's desks and put one referred customer's timeline on Lisa's keyboard, so that Lisa would have to pick it up before she could type: referred by the page at 10:06, underwriter found at 10:24, valid offer at 10:31.
“Helen's call,” Nadia said. “She was marked down for it. Those minutes are in your footnote.”
“I asked Finance whether it came…
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